Please contact our Carrefour Online Customer Care team on +65 6333 6868. Lines are open Monday to Sunday from 9.00am to 5.00pm.

You can write to us at sgonline_support@carrefour.com

• How do I search for a product?

  Finding what you need at carrefour.com.sg couldn’t be easier. Simply enter the product name into the quick search function at the top of each page. Information about our Suntec city & Plaza Singapura stores including opening hours and contact numbers can be found in our Visiting the Store section at the bottom of each page. You’ll also find all of our Customer Service information in the Contact Us section, at the bottom of each page.

• I’ve seen something in store but it’s not online. How can I find it?

  Our range of products on carrefour.com.sg is a select range of the merchandise available in our . If you have seen something in store but can’t find it on carrefour.com.sg, simply call the Carrefour Online Customer Care team on +65 6333 6868. Lines are open Monday to Sunday from 9.00am to 5.00pm.

• I’ve seen something on carrefour.com.sg but it’s no longer available. How can I find it?

  Try using our quick search function at the top of each page to locate your product. If the product is no longer available on carrefour.com.sg it may be that product is no longer in stock. Call our Carrefour Online Customer Care team on +65 6333 6868. Lines are open Monday to Sunday from 9.00am to 5.00pm.

• Do I need to register with carrefour.com.sg in order to place an order?

  Yes. However, there are many benefits of becoming a registered carrefour.com.sg customer, including emails with updates, offers and promotions.

• How can I register with carrefour.com.sg?

  To register for a carrefour.com.sg account, please click on “Sign up for shopping online” at the personal bar at the bottom of your screen.

• How do I login / sign out to my carrefour.com.sg account?

  If you wish to log in to your account select the 'Sign In' option at the personal bar at the bottom of your screen top of the homepage and enter your email-id and password when prompted. To sign out of your account, please select the 'Sign Out' option at the same place.

• How can I change my personal details?

  Simply log in to your carrefour.com.sg account and select My account'.

• What should I do if I have forgotten my password?

  You can request that we reset your password and send you a new one. This option is available below the “Sign in” section at the personal bar at the bottom of your screen top of the homepage .

• If you can't remember which email address you registered with or still have problems signing in to your account, then please Call our Carrefour Online Customer Care team on +65 6333 6868. Lines are open Monday to Sunday from 9.00am to 5.00pm. Can you take me off your mailing list?

  If you wish to unsubscribe from our mailing list please login to your carrefour.com.sg account & in the 'Communication Preferences' section within account details and un-tick 'Latest updates on special offers, events, products and services'. Alternatively, please Call our Carrefour Online Customer Care team on +65 6333 6868. Lines are open Monday to Sunday from 9.00am to 5.00pm

Mastercard & Visa credit card only.

If you have any further queries, please contact your bank/card issuer.

• How do I know if my order has been received?

  After placing an order with Carrefour.com.sg you will be sent an email to acknowledge that we have received your order.

• How do I track my order?

  Please contact Carrefour Direct Customer Care Team on Call +65 63336868.

• How do I modify or cancel my order?

  You cannot modify your order.  If you wish to cancel your order placed online, please contact Carrefour Customer Care Team on +65 63336868; Lines are open Monday to Sunday from 9.00am to 5.00pm. If we can process your order cancellation request, we will issue a payment transaction cancellation request to the bank & you will be charged no fees from us. However, As we endeavour to process the orders immediately, it may not always be possible to accept your online order cancellation request directly, in such a case; you can get a full refund for the purchased goods by returning them after you have received our delivery. This return mechanism however will require you to bring the goods to the customer service counter at either of our stores (Suntec city store or Plaza Singapura store). Please bring a printout of your order receipt along.

Unwanted goods may be returned for a full refund. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods using the online transaction-receipt.

Returns Procedure: To return unsuitable purchase(s) free of charge, please bring them to the customer service counter of either of our stores (Suntec city store or Plaza Singapura store). Please bring a printout of your order receipt.

Customers are strongly advised to check the Product purchased at the time of delivery to avoid any possible dispute. All Products leaving Carrefour Online’s distribution centre have been checked for quality and quantity accuracy.

Subject to the Customer making a report via email or telephone to Carrefour Online Helpdesk by the next working day after the day of delivery of the order, any request for exchange or refund of Product shall be dealt with in the following manner :-

Carrefour Online shall either refund to the Customer the value of the Product, replace or exchange the Product as the case may be if :-

• the Product is delivered in a damaged condition or is past its expiry date
• the Product is ordered and invoiced but is not delivered; or
• the wrong Product is delivered.

If the Customer has been charged for a Product which has not been delivered, Carrefour Online shall refund to the Customer the price of that Product as originally charged to the Customer.

Please note that the below delivery information applies only to orders placed online through Carrefour.com.sg

Delivery timing

The timing above is the earliest delivery time; later delivery times can also be chosen during the checkout process from a drop down menu. Any blackout dates can be imposed by Carrefour Online during which there will be no deliveries.

Delivery cost

Delivery service is only available to valid addresses in mainland Singapore and Sentosa. Carrefour Online reserves the right to decline any delivery to any address with restricted access or is inaccessible.